Shipping policy

Thank you for choosing ETHAN DANIEL JOHNSON. Based in Hamilton, New Zealand, our online store specializes in supplying premium fresh seafood and chilled gourmet produce. We follow strict food safety standards and adopt professional insulated cold‑chain packaging to maintain product freshness, striving to deliver all parcels in good condition and meet the estimated logistics schedule.
Order Processing Time
We complete order verification, food quality inspection and sealed cold packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via professional cold chain shipping service, with an estimated delivery period for reference only. Actual arrival time may be affected by logistics provider operational failures, cross‑border customs inspections, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. ETHAN DANIEL JOHNSON shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Spoiled Packages
If your fresh food parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within a reasonable period after the scheduled delivery date. Long‑distance cold chain transportation may lead to temperature fluctuation and spoilage of fresh products. If you receive deteriorated goods, please retain the original outer packaging and take clear evidentiary photos right after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Food Storage and Usage Notice
All seafood and chilled items require proper refrigeration or freezing immediately upon arrival to preserve freshness. Customers shall store and consume products following proper cold storage requirements. We reject after‑sales claims for spoilage and quality deterioration caused by improper storage, prolonged placement at room temperature and mishandling after parcel handover.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all fresh food merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local food import declaration regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: ETHAN DANIEL JOHNSON
Phone number: +64 2 8402 6197
Email: mailto:info@ethdanj.shop
Physical address: 61 Grey Street, Hamilton East, Hamilton 3216, New Zealand